Refund Policy

Last Updated: March 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds will be processed for purchases made on Zielvaine. It is designed to ensure transparency and fairness while providing maximum legal protection to zielvaine. By using our services, you agree to the terms set forth in this policy.

Scope and Applicability

This policy applies to all transactions conducted through Zielvaine. It is applicable to all users who purchase products or services from our website. This policy is governed by the laws of Latvia (LV).

Definitions

  • Refund: A return of funds to the original payment method used for the purchase.
  • Customer: Any individual or entity that purchases products or services from Zielvaine.
  • Purchase: Any transaction completed on Zielvaine resulting in a financial exchange.

Main Policy Content

1. Refund Eligibility

Refunds may be requested under the following circumstances:

  • Products or services that are defective or not as described.
  • Services that were not delivered within the agreed timeframe.
  • Any other circumstances as determined by zielvaine at its sole discretion.

2. Refund Request Process

To initiate a refund, customers must:

  1. Contact our customer service team at [email protected] within 14 days of the purchase date.
  2. Provide a detailed explanation of the reason for the refund request.
  3. Include proof of purchase, such as an order number or receipt.

Refund requests will be reviewed within 5 business days, and customers will be notified of the decision via email.

3. Refund Processing Time

If a refund is approved, it will be processed within 14 business days. The funds will be returned to the original payment method used for the purchase. Please note that processing times may vary depending on the financial institution.

User Rights and Obligations

Customers are entitled to:

  • Request a refund in accordance with the terms outlined in this policy.
  • Receive clear communication regarding the status of their refund request.

Customers are obligated to:

  • Provide accurate information when submitting a refund request.
  • Comply with the terms and conditions set forth in this policy.

Limitations and Disclaimers

zielvaine reserves the right to refuse a refund if:

  • The request is made after the 14-day period.
  • The product or service has been used or consumed.
  • The customer fails to provide adequate proof of purchase.

In no event shall zielvaine be liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products or services.

Data Protection/Security

zielvaine is committed to protecting the personal information of our customers. All refund requests will be handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data.

Changes to Policy

zielvaine reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on Zielvaine. Customers are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: zielvaine
Phone: +3712649478573
Email: [email protected]
Address: Business Center, Central District, Floor 21, Office 65, Latvia

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Latvia (LV). Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Latvia.